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Privacy Policy

Privacy Policy


The Manor House Cellar is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Manor House Cellar collects information from our customers at several different points on our site.

No registration is required in order to use this site, although a customer must create an account prior to any purchase. If you purchase a product or service, you must provide contact information (name, email, shipping address and a password) and financial information (such as credit card number and expiration date). It is optional for a customer to provide a phone number, but encouraged so we can have another means to contact you regarding your order.This information is used for billing purposes and to fill the customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


We collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information for gift recipients. Beyond completing delivery of their gift, we do not contact gift recipients in any way.


We may occasionally send you information on products, services or events. You can sign up for these emails from us on your account page. Out of respect for your privacy, we present the option not to receive these types of communications. Based on information you provide us, we will send you a welcoming message to verify you username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.


We store information that we collect through cookies to create a 'profile' of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile. We share your profile with other third parties in aggregate form only. We do not link aggregate user data with personally identifiable information. We DO NOT share personally identifiable information with third parties.


We use an outside shipping company to send orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on your account page.


If you no longer wish to receive our newsletter and promotional communications, we offer an opportunity to opt-out of certain communications on our customer account page, or you may contact us The Manor House Cellar.


We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate (such as overall traffic and sales rates) so that we can identify problems on the site and provide a better shipping experience for our visitors.A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited.


We employ a software technology called clear GIFs that help us better manage content on our site by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. We use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see Choice/Opt-out.


This Web site contains links to other sites that are not owned or controlled by The Manor House Cellar. Please be aware that we, The Manor House Cellar, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.


If your personally identifiable information changes you may edit it by making the change on your account page, by email, or by contacting us by telephone or postal mail at the contact information listed below.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


If you have any questions or suggestions regarding our privacy policy, please contact us at: 212.206.7900 or info@manorhousecellar.com

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